对此，9月8日下午，提供同城配送服务的“闪送”在官方微博发文回应，表示此闪送员立即被“永久禁闭”并报案，此人长达10多天失联。最终，闪送通过多方协助，终于在昨天（9月7日）找到当事闪送员。目前，双方正在协调时间，准备再次登门致歉。
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他反复强调是“恶作剧”，他说和送收件人双方素不相识，“我没有什么怨气要发，就是当时找不到水。”“ 一口气喝了一半汤之后，我才想起，没法跟客户交代。”